Return And Refund Policy

Return and Refund Policy for Dongwon dress

Thank you for shopping at Dongwon dress. We appreciate your business and want to ensure your satisfaction with every purchase. Please read our return and refund policy carefully:

Return Policy:

  • You have 30 days from the date of purchase to initiate a return.
  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
  • Returns must include all accessories and tags.

How to Initiate a Return:

  1. Contact our customer support at contact@dongwondress.com to request a return authorization.
  2. Once approved, package the item securely.
  3. Ship the item to the return address provided by our customer support.

Refund Process:

  • Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7 to 10 business days.
  • Refunds will be issued to the original payment method.

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.

Exchanges:

  • We currently do not offer direct exchanges. If you need a different size or color, please initiate a return and place a new order.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will work to resolve the issue promptly.

Contact Information:

  • If you have any questions or concerns about our return and refund policy, please contact our customer support at contact@dongwondress.com

Thank you for shopping with Dongwon dress. We appreciate your understanding and cooperation.