Frequently Asked Questions

Shipping:

Q1: Where does Dongwon Dress ship to?

A1: We currently provide shipping services exclusively within the United States.

Q2: How long does it take for orders to be processed and delivered?

A2: Orders are typically processed within 1 to 2 business days. Once shipped, the estimated transit time within the United States is 3 to 4 business days.

Q3: Is shipping free?

A3: Yes, we offer free shipping on all orders within the United States.

Returns and Refunds:

Q4: What is Dongwon Dress return policy?

A4: We have a 30-day return policy. Items must be unused, in their original condition, and include all accessories and tags.

Q5: How do I initiate a return?

A5: Please contact our customer support at contact@dongwondress.com to request a return authorization. Follow the provided instructions for a hassle-free return process.

Q6: When can I expect a refund?

A6: Refunds are typically processed within 7 to 10 business days after we receive and inspect the returned item.

About Us:

Q7: Where is Dongwon Dress located?

A7: 3261 W 8th St, Los Angeles California 90005, United States. We invite you to visit and experience our curated collections in person.

Q8: What makes Dongwon Dress unique?

A8: Dongwon Dress is a celebration of Oak Hill West Virginia vibrant lifestyle. Our curated collections capture the essence of the city's fashion culture, offering a blend of chic elegance and coastal flair.

Payment:

Q9: What payment methods are accepted?

A9: We accept payments through Shopify Payments, which includes major credit cards (Visa, MasterCard, American Express, Discover and Diner Club) also we accept Google pay and Apple pay.

Q10: Is my payment information secure?

A10: Yes, your payment information is encrypted and securely processed through Shopify Payments. We do not store any credit card details on our servers to ensure maximum security.

General Inquiries:

Q11: How can I contact Dongwon Dress for assistance?

A11: For any further assistance or inquiries, please contact our customer support at contact@dongwondress.com. We're here to help!